Swirl Freeze Products
An RGA (returned goods authorization) request, which is subject to approval, must be made by the original purchaser within 30 days of product delivery.
Upon authorization, an RGA number will be assigned and remain valid for 30 days – return will become void once this period expires.
Please be advised, all returns require a 50% restocking fee (freight prepaid at customer expense). Returned goods must be shipped in original crate/packaging with RGA number clearly marked as well as on the shipping documents.
** Photos MUST be provided (per manufacturer request/discretion) with request to adequately document product condition prior to return. Returned goods and reimbursement will be subject to manufacturer inspection to further assess the condition. Any damages and/or missing parts will result in subsequent charges at full retail replacement-part pricing. Any such additional charges would be subtracted from reimbursement amount prior to refund.*